Refund policy
SAREE DUNIYA TERMS, CONDITIONS & REFUND POLICY
By placing an order with Saree Duniya, I acknowledge that I have read, understood, and agreed to all store policies, terms, and conditions listed below.
PAYMENT AUTHORIZATION
I authorize Saree Duniya to charge my payment method for the full purchase amount, including applicable taxes, fees, and shipping charges. I confirm that I am the authorized cardholder or have permission from the authorized cardholder to use the payment method provided.
BILLING & SHIPPING VERIFICATION
For fraud prevention, all billing, shipping, and customer information must be accurate. Billing and shipping addresses should match whenever possible.
If Saree Duniya requests additional verification and the customer fails or refuses to provide the requested documentation within the specified timeframe, Saree Duniya reserves the right to cancel the order. Any refund issued due to failed verification may be subject to a 10% administrative/restocking fee.
FINAL SALE POLICY
All products are sold as described and are FINAL SALE.
Saree Duniya does not offer returns, exchanges, refunds, or store credit for change of mind, personal preference, dissatisfaction with style, fabric, color, design, quality expectations, fit, incorrect size selection, event cancellation, or change of plans.
Customers are responsible for reviewing all photos, descriptions, measurements, sizing details, fabrics, colors, and product information before placing an order.
PRODUCT REPRESENTATION
Product photos and descriptions are provided to help customers make informed purchasing decisions. Slight variations in color, fabric appearance, embroidery, design placement, or texture may occur due to lighting, photography, screen settings, monitor resolution, and the handmade or boutique nature of certain products. These variations are not considered defects.
SHIPPING & DELIVERY
Orders are typically delivered within 5–10 business days; however, delivery times are estimates and are not guaranteed.
Saree Duniya is not responsible for shipping delays caused by UPS, USPS, FedEx, other carriers, weather, incorrect addresses, delivery exceptions, or circumstances beyond our control.
Customers are responsible for providing a complete, accurate, and secure delivery address. Saree Duniya is not responsible for packages delivered by the carrier to the address provided by the customer, including homes, apartments, mailrooms, front desks, offices, Amazon lockers, parcel lockers, or other designated delivery locations.
Once a package is marked delivered by the carrier, Saree Duniya is not responsible for lost, stolen, misplaced, missing, or incorrectly retrieved packages.
ORDER CHANGES & CANCELLATIONS
Once an order has been placed, it cannot be canceled, modified, combined, changed, or altered for any reason, except where Saree Duniya cancels the order due to verification issues, inventory issues, or other business reasons.
REFUNDS OR REPLACEMENTS
Refunds or replacements may be considered only in the following cases:
• Damaged product received
• Incorrect product delivered
• Missing product from shipment
• Product received in spoiled or unusable condition
If you receive a damaged, incorrect, missing, spoiled, or unusable product, you must notify Saree Duniya within 48 hours from the delivery date shown by tracking.
To review the claim, the customer must provide:
• Order number
• Description of the issue
• Clear photos of the outer packaging
• Clear photo of the shipping label
• Clear photos of the affected product
All claims are subject to verification. Where required, courier confirmation may be obtained.
Investigation timeline:
• Initial acknowledgement: 3–5 business days
• Courier verification, if required: 3–5 business days
• Final resolution decision: usually within 5–10 business days
• In rare cases involving courier investigations, resolution may take up to 15 business days
If the claim is approved, Saree Duniya may provide one of the following:
• Replacement, subject to availability, dispatched within 5–10 business days after approval
• Refund to the original payment method
Approved refunds will be processed within 7–14 business days from the approval date to the original payment method used at checkout. Additional processing time may depend on the customer’s bank or payment provider.
Shipping charges are non-refundable.
Refunds or replacements will not be provided in the following situations:
• Incorrect or incomplete shipping address provided by the customer
• Package marked delivered by the carrier
• Orders refused, abandoned, or not cleared due to unpaid customs duties, taxes, or import fees
• Change of mind
• Personal preference
• Incorrect size selected by the customer
• Products stored improperly after delivery
• Products opened, used, worn, altered, or damaged after delivery, unless proven defective
PAYMENT DISPUTES
Customers agree to contact Saree Duniya directly regarding any order concern before initiating a payment dispute with their bank or credit card company.
False claims, fraudulent disputes, or chargebacks filed after an order has been delivered may be challenged with supporting documentation, including order records, delivery confirmation, customer communications, checkout agreement, verification records, and transaction details.
CONTACT
For assistance, please contact us at sareeduniya@gmail.com with your order number, issue description, and clear supporting photographs.
Saree Duniya is committed to reviewing every genuine concern fairly and resolving it responsibly.
ACKNOWLEDGEMENT
By completing my purchase, I acknowledge and agree to all Saree Duniya terms, conditions, shipping, refund, replacement, verification, and payment dispute policies.